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Account verification has failed. What should I do?

The “Account verification has failed” error prompt is usually due to problems with your log-in details.

You can avoid encountering this error by:

  • Entering your Dragon Project ID and password accurately.
  • Typing your Dragon Project ID and password manually (avoid copying and pasting)
  • Checking if there are no spaces before and after your Dragon Project ID.

If these do not resolve the issue, contact our Customer Support and provide the following details:

  • Your Hunter ID
  • Hunter name and level
  • Answer to your secret question
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