1. First, go to https://getsupport.apple.com/ from here you can choose the device or apple product that you need answers from.
2. Choose iTunes & Apple Music. This will lead you to another page. Choose on what particular problem you are having issues with.
3. Here you can select an issue you are having and a list of possible answers will be given.
4. An example of the list of issue.
5. After choosing an item above, this will then show you the contact points on how you can reach apple support.