Using your desktop.
1. Login to your Gmail account.
2. Go to this link https://support.google.com/googleplay#topic=3364260 to access the Google Play Support
3. On the top right of your screen, you will see the items below. Choose "CONTACT US"
4. This will then open up a menu selection of possible categories to your problem as seen on the image below.
5. Choose the category you want to view and select the topic of your concern.
6. After selecting a topic, you will then be able to see the contact points for google support.
Using your mobile device.
1. Open your Play Store on your mobile device.
2. On the side menu, tap the "Help & Feedback" option. This will lead you to a list of frequently asked question.
3. On the bottom, you can choose the option on how to get in touch with Google Play store support.