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My device suddenly hangs up while playing. What could be the cause?

I hope it's not that serious. Well serious or not, there are possible reasons why your game suddenly hangs up:

- Your device did not meet the system requirement of the game
- Your game client is already outdated / not updated
- Intermittent connection

Here's a reminder of our game system requirements:

iOS
- Minimum OS: 8.0
- Minimum RAM: 512 MB

Android
- Minimum OS: 4.0.5
- Minimum RAM: 600 MB

If you meet the requirements and the above reasons aren't the issue, always feel free to contact us anytime by following the link below and we'll help you out.

Submit a request

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